If you have a question we haven't answered below, feel free to get in touch with us, we're more than happy to answer any queries you have!

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Do you do custom orders?

Absolutely! Most of our products have the personalise option available, so you can customise the text in our designs when ordering. If you'd like the design changing or have an idea you'd like to chat about just get in touch - we'd be more than happy to see what we can come up with for you.

What's your processing time?

Our processing time differs depending on the item and the level of personalisation. We try our best to get all orders made and shipped within one week (if not sooner), but should you need anything quickly pop us a message or an e-mail before purchasing. We will do our absolute best for you, and can at least give you a more accurate timeline of expected shipping day.

Is your business planet conscious?

Yes! All of our boxes, packing, tissue paper, stickers and tape are recyclable. Any printing we outsource (greetings cards, pin badge backing and some product labels) is printed onto 350gsm recycled card stock. Our business cards and leaflets are also printed onto recycled card. We source our wood and other materials from other small businesses where possible, all of which have eco conscious values. We're not completely recyclable / eco friendly, but choose to be where we can, and endeavour to make the decision to choose greener whenever we source a new product or element of packaging.

Do you offer wholesale or collaborations?

Yes. For any wholesale or collaboration enquiries, please pop us an e-mail to hello@bowersbitsandbobs.co.uk.

Do you offer gift wrapping?

We take care to make sure your orders are all wrapped and packaged as pretty as we can make them, but if you'd like us to go the extra mile for a gift sent straight to the recipient (we're talking tissue paper, twine bows, stickers, the lot) then you can add gift wrapping to any order by adding it to your cart before checking out. If that's a bit much, pop us a note at checkout and we'll make sure there's no prices on anything.

Do you accept returns / refunds?

We do not offer returns or refunds on any of our personalised or clearance items. If you have bought a standard design item and it arrives to you faulty or damaged, please e-mail us on hello@bowersbitsandbobs.co.uk and we will help you the best we can. Please note we will only accept returns within 14 days of you receiving your order and we do not cover return postage. Once we have received your return, we will inspect it and contact you to confirm the refund. Your refund will then be processed and go back to your original payment method.